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Officer/Training Specialist

QUALIFICATIONS:
  • College degree holder of any course
  • Minimum 1-year experience in Call Center Operations
  • Completion of Program Trainer Certification (when applicable)
  • Training or presentation experience
  • Coaching experience required
  • Computer proficient, with experience using Microsoft platform applications; moderate typing speed and accuracy
  • Proficient in written/oral communication in the language required by client-customer
  • Coaching and feedback fundamentals
  • Effective presentation and interpersonal skills
  • Intermediate analytical skills
  • Basic knowledge on Call Center Fundamentals
  • Proven ability to handle stress well and work under pressure
  • Exudes team-player-related characteristics
  • Willing to work on shifts/graveyard hours

Team Leader

QUALIFICATIONS:
  • Should have 1 year Supervisory experience in a Call Center
  • Should have strong leadership skills
  • Graduate of a 4 year course
  • Computer-literate
  • Self-disciplined and self-motivated
  • Average English Communication Skills
  • Must be flexible in terms of work attitude and schedule; must have a good attendance record
  • Proven ability to consistently perform in a fast-paced and high pressured environment with minimal supervision,Team Leader (Technical Trouble Shooting Account)

Team Leader (Technical Troubleshooting Account)

QUALIFICATIONS:
  • Should have 2 years experience in a call center. 1 year experience should include supervisory/adhoc TL role (experience should be in a tech support campaign)
  • Should have strong leadership skills
  • Graduate of a 4 year course (IT Related course is an advantage)
  • Computer-literate
  • Self-disciplined and self-motivated
  • Average English Communication Skills
  • Must be flexible in terms of work attitude and schedule; must have a good attendance record
  • Proven ability to consistently perform in a fast-paced and high pressured environment with minimal supervision
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